Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms.
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance andaccounting, and front office outsourcing - which includes customer-related services such as contact center services.
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